Delivery & Shipping Policy
Last updated: [EFFECTIVE DATE]
This policy explains how delivery works on the SlydeBuy marketplace operated by [LEGAL ENTITY NAME]. SlydeBuy coordinates delivery of orders from third-party retailers by independent drivers. Read it together with our Terms of Service and Refund, Return & Cancellation Policy.
1. Service areas & eligibility
Delivery is available within supported service areas, beginning with our Pensacola, Florida pilot. Availability depends on your delivery address, the participating retailer's location and hours, and driver availability. Some addresses may be ineligible or require additional access information. Where an extended-network option is offered for retailers farther out, an additional charge may apply and is shown at checkout.
2. Windows & estimates
You may be offered delivery options such as a standard window, a scheduled window, or a faster option, where available. Delivery times are estimates, not guarantees. Timing can be affected by retailer preparation and hours, order size, traffic, weather, address accessibility, and other conditions. We will communicate meaningful changes where we can.
3. Shopping, substitutions & approvals
The retailer picks and prepares your items. If an item is unavailable, you may be offered a substitution to approve or decline where that option is supported. If you do not respond in time, we or the retailer may follow your stated preferences or make a reasonable substitution or removal, and your charges are adjusted to what is actually fulfilled. See the Refund, Return & Cancellation Policy for how unavailable items are handled.
4. Driver assignment & tracking
An independent driver is assigned to pick up and deliver your order. Where supported, you can follow status updates and receive contact attempts from the driver or SlydeBuy if there is a question about your delivery. Please keep your phone reachable around your delivery window.
5. Handoff, ID checks & unattended delivery
Provide accurate address details and any handoff instructions (for example, gate codes or unit numbers). For age- or identity-restricted items where offered, a valid ID check may be required at handoff, and delivery will not be completed if the check cannot be satisfied. If you request unattended delivery (for example, "leave at door"), you accept the risk of leaving items unattended once they are delivered as instructed, to the extent permitted by law and where such delivery is appropriate for the items.
6. Responsibility for delivery problems
- Inaccessible addresses or incorrect instructions. If a delivery cannot be completed because the address is inaccessible or the instructions you provided are incorrect or unsafe, the delivery may fail and delivery-related charges may not be refundable.
- No response. If the driver cannot reach you and reasonable contact and wait attempts are unsuccessful, the order may be returned or handled per our procedures, and re-delivery may require a new order.
- Failed delivery attributable to SlydeBuy or the driver. Where a delivery fails due to us or the driver, we refund or adjust the affected charges as described in the Refund, Return & Cancellation Policy.
- Retailer closure or unavailability. If a retailer is closed or cannot fulfill, we will notify you and refund charges for the unfulfilled portion.
- Order damage. Report damaged items promptly with photos so we can review a refund or adjustment.
7. Tips
Tips are optional and are displayed as a separate line at checkout. 100% of every tip goes to your driver, and a tip never reduces a driver's base pay. Where supported, a tip may be adjusted for a limited time after delivery. Tip refunds follow the Refund, Return & Cancellation Policy — generally refundable if a delivery is canceled before it is performed or fails through no fault of yours, and generally not refundable once a delivery is completed except in the case of a demonstrable error.
8. Multi-retailer orders
If your order includes items from more than one retailer, it may be fulfilled as separate deliveries with separate fees, drivers, timing, cancellations, or refunds. Each applicable charge and delivery is shown at checkout and treated independently.
9. Support during a delivery
If something needs attention while a delivery is active, contact us right away at [email protected] or through in-app support, and include your order number so we can help quickly. This is a direct support route — there is no contact-form-only dead end.
10. Contact
Delivery support: [email protected]. Billing questions: [email protected]. Legal notices: [email protected], addressed to [LEGAL ENTITY NAME], [BUSINESS MAILING ADDRESS].
These policies are published in good faith to describe how SlydeBuy operates. They are not legal advice, and they should be reviewed by qualified counsel for your specific circumstances before relied upon.