Terms of Service
Last updated: [EFFECTIVE DATE]
- 1. About SlydeBuy
- 2. Marketplace roles
- 3. Eligibility & accounts
- 4. Orders & acceptance
- 5. Prices, fees, taxes & tips
- 6. Substitutions & unavailable items
- 7. Cancellations & refunds
- 8. Delivery
- 9. Drivers
- 10. Prohibited conduct
- 11. Disputes & complaints
- 12. Suspension & termination
- 13. Intellectual property
- 14. User content
- 15. Disclaimers
- 16. Limitation of liability
- 17. Indemnification
- 18. Governing law
- 19. Changes to these Terms
- 20. Contact
These Terms of Service ("Terms") are a binding agreement between you and [LEGAL ENTITY NAME], operating as "SlydeBuy" ("SlydeBuy," "we," "us," or "our"), governing your access to and use of the SlydeBuy websites, applications, and services (together, the "Platform"). By creating an account, placing an order, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. About SlydeBuy
SlydeBuy operates a multi-retailer ordering and delivery marketplace. Through the Platform you can place orders for merchandise offered by participating third-party retailers, and we coordinate delivery of those orders by independent drivers. SlydeBuy is a technology and coordination platform and payment facilitator. SlydeBuy is not the seller of the merchandise and does not own, stock, or take title to retailer inventory except where expressly stated for a specific offering.
2. Marketplace roles
- SlydeBuy provides the ordering technology, coordinates delivery, displays applicable charges before payment, processes payment, and provides customer support.
- Retailers are independent third parties that sell the merchandise. Each retailer controls its product descriptions, images, pricing, availability, and the return eligibility of the goods it sells. Retailer terms may also apply to the merchandise.
- Drivers are independent parties who pick up and deliver orders. Tips you add are paid entirely to the driver.
3. Eligibility & accounts
You must be at least 18 years old and able to form a binding contract to use the Platform. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity under your account. Notify us promptly of any unauthorized use. Certain items may carry additional age or identity requirements at delivery.
4. Orders & acceptance
When you place an order you submit an offer to purchase the selected merchandise and the associated services. An order is not confirmed until it is accepted and, where applicable, the retailer confirms availability. We or a retailer may decline or cancel an order — for example, due to unavailability, pricing errors, suspected fraud, delivery-area limits, or inability to verify required information. If we cancel an order you have paid for and do not fulfill, we will refund the affected charges as described in our Refund, Return & Cancellation Policy.
You authorize SlydeBuy to charge your selected payment method for the order total presented to you. Where an order is shopped and the final merchandise total may vary (for example, weighted items or substitutions), we may place a temporary authorization and charge the final itemized total after the order is finalized.
5. Prices, fees, taxes & tips
Merchandise prices are set by the retailer. Your order may also include a delivery charge, a shopping fee, a marketplace service fee, applicable surcharges, and any tip you choose, plus applicable taxes. All charges are itemized and your exact total is shown before you authorize payment. Amounts described on our Pricing & Fees page are illustrative examples, not price quotes. Tips are optional, are paid 100% to the driver, and never reduce a driver's base pay. All amounts are in US dollars (USD).
6. Substitutions & unavailable items
If an item is unavailable, you may be offered a substitution to approve or decline where that option is supported, or the item may be removed and refunded. Where you do not respond to a substitution request in time, we or the retailer may follow your stated preferences or make a reasonable substitution or removal. Charges are adjusted to reflect what is actually fulfilled.
7. Cancellations & refunds
Cancellation rights and fee treatment depend on the stage of your order (for example, before retailer acceptance, during shopping, or after driver dispatch) and are described in our Refund, Return & Cancellation Policy. Retailer product returns are handled separately from SlydeBuy fee refunds and delivery adjustments, as explained there.
8. Delivery
Delivery availability, windows, service areas, handoff, and related responsibilities are described in our Delivery & Shipping Policy. Delivery time estimates are estimates, not guarantees, and can be affected by retailer hours, traffic, weather, address accessibility, and other factors.
9. Drivers
Deliveries are performed by independent drivers. The use of a contract label does not itself determine a worker's legal classification; classification is assessed under applicable law based on the facts of the relationship. Nothing in these Terms creates an employment relationship between you and any driver.
10. Prohibited conduct
You agree not to misuse the Platform. Prohibited conduct is described in our Acceptable Use Policy, which is incorporated into these Terms, and includes (without limitation) fraudulent payments, false disputes, abusive or unsafe behavior toward drivers or retailer staff, impersonation, unlawful orders, and interference with the Platform.
11. Disputes & complaints
If something goes wrong with an order, contact us first at [email protected] so we can investigate and, where appropriate, resolve it under our policies. We may request order details and supporting evidence. For merchandise-quality or retailer-return matters, the retailer's return rules may apply to the goods.
12. Suspension & termination
We may suspend, restrict, or terminate access to the Platform or an account if we reasonably believe there has been a violation of these Terms or the Acceptable Use Policy, a risk to safety or security, fraud or abuse, or where required by law or a payment provider. You may stop using the Platform at any time. Provisions that by their nature should survive termination will survive.
13. Intellectual property
The Platform, including the SlydeBuy name, logo, the tagline "Shop • Click • We'll Slyde By," and all related software, text, and design, is owned by SlydeBuy or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose. You may not copy, modify, reverse engineer, or create derivative works except as permitted by law.
14. User content
You may submit content such as reviews, ratings, photos, or messages. You retain ownership of your content, and you grant SlydeBuy a non-exclusive, worldwide, royalty-free license to use, host, display, and distribute it in connection with operating and promoting the Platform. You are responsible for your content and must have the rights to submit it. We may remove content that violates these Terms or the Acceptable Use Policy.
15. Disclaimers
The Platform is provided "as is" and "as available." To the fullest extent permitted by law, SlydeBuy disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. SlydeBuy does not manufacture or sell the merchandise and makes no warranty regarding retailer products; product warranties, if any, are provided by the retailer or manufacturer.
16. Limitation of liability
To the fullest extent permitted by law, SlydeBuy and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from or related to your use of the Platform. To the fullest extent permitted by law, SlydeBuy's total liability for any claim relating to an order will not exceed the amount of the SlydeBuy fees you paid for that order. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
17. Indemnification
You agree to indemnify and hold harmless SlydeBuy and its affiliates from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Platform, your violation of these Terms or applicable law, or your infringement of the rights of a third party.
18. Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to applicable law, you agree that the exclusive venue for disputes not otherwise resolved will be the state or federal courts located in Florida.
19. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
20. Contact
Questions about these Terms or support matters: [email protected]. Billing and payment matters: [email protected]. Legal notices: [email protected], addressed to [LEGAL ENTITY NAME], [BUSINESS MAILING ADDRESS].
These policies are published in good faith to describe how SlydeBuy operates. They are not legal advice, and they should be reviewed by qualified counsel for your specific circumstances before relied upon.