Privacy Policy

Last updated: [EFFECTIVE DATE]

This Privacy Policy explains how [LEGAL ENTITY NAME], operating as "SlydeBuy" ("we," "us," or "our"), collects, uses, shares, and protects personal information when you use the SlydeBuy multi-retailer ordering and delivery marketplace (the "Platform").

1. Scope

This policy covers information we handle as the operator of the Platform for customers, retailers, drivers, and website visitors. It does not cover the independent data practices of third-party retailers or payment processors, which are governed by their own privacy policies. See Section 5.

2. Information we collect

• Account & contact data: name, email, phone number, and password credentials.
• Order data: items ordered, retailer, order history, substitutions, delivery instructions, and communications about your order.
• Payment-related data: information needed to process payment. Full card numbers are handled by our payment processors; we generally receive limited details such as a token, card type, and last four digits — not your full card number.
• Delivery & location data: delivery address, and location information used to coordinate and complete deliveries (see Section 9).
• Device & usage data: device identifiers, app and browser information, IP address, and how you interact with the Platform.
• Support data: the content of your messages and records of your support interactions.
• User content: reviews, ratings, photos, and other content you submit.
• Retailer and driver data: for retailers and drivers, business or onboarding information needed to participate, which may include identity and payout-related details collected by us or our payment processor.

3. How we use information

• To create and manage accounts and authenticate users.
• To process orders and payments and display itemized charges before payment.
• To coordinate shopping, substitutions, driver assignment, delivery, and tracking.
• To provide customer support and communicate about orders and the Platform.
• To detect, prevent, and investigate fraud, abuse, and security incidents.
• To comply with legal, tax, accounting, and payment-provider obligations.
• To improve and develop the Platform, and — where permitted — to send service or marketing communications you can opt out of.

4. How we share information

We share personal information only as needed to operate the marketplace, including with:

• Retailers — order details needed to fulfill your order.
• Drivers — delivery details needed to complete your delivery, such as name, address, and instructions.
• Payment processors — information needed to authorize and settle payments and, for retailers/drivers, to enable payouts.
• Service providers — vendors that host, support, secure, or analyze the Platform on our behalf under confidentiality obligations.
• Compliance & legal recipients — where required by law, legal process, or to protect rights, safety, and security, and in connection with fraud review.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information for money. We do not share it for purposes incompatible with those described here.

5. Retailers & processors

Participating retailers and payment processors are independent parties that determine their own handling of the information they receive. Their privacy policies, not this one, govern those practices. We encourage you to review them.

6. Retention

We keep personal information for as long as needed to provide the Platform and for legitimate business and legal purposes — for example, order and payment records retained to meet tax, accounting, dispute, and fraud-prevention obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit for the Platform. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We will not promise safeguards the Platform cannot operationally deliver.

8. Your choices & rights

You can review and update account information in your account settings. You may request access to, correction of, or deletion of personal information we hold about you by emailing [email protected]; we will respond consistent with applicable law and may need to verify your identity. Some information must be retained for legal or operational reasons. You may opt out of marketing communications using the unsubscribe mechanism or by contacting us; we will still send necessary transactional messages about your orders and account.

9. Location data

We use address and location information to calculate delivery availability and charges, assign drivers, and complete and track deliveries. Where the app requests device location, you can control location permissions through your device settings; disabling location may limit certain features.

10. Children

The Platform is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can address it.

11. Changes

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the Platform after an update takes effect indicates acceptance of the revised policy.

12. Contact

For privacy questions or requests, contact [email protected]. For legal notices, contact [email protected], addressed to [LEGAL ENTITY NAME], [BUSINESS MAILING ADDRESS].

These policies are published in good faith to describe how SlydeBuy operates. They are not legal advice, and they should be reviewed by qualified counsel for your specific circumstances before relied upon.